What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is [FCA number]. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

QR8 Automotive is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://qr8automotive.co.uk/ or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. QR8 Automotive is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 07572 216814
  • Post: QR8 Automotive, 72 Goldsmith Road, Churchdown, Gloucester, Gloucestershire, GL3 1FX
  • Email: [email protected]

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: [email protected]

What our customers say about us

Our Reviews

Couldn't have asked for a better car buying experience. From the first phone call, to my collection day. Any queries or questions answered within a few hours, Nice, honest and straight talking is what you'll get from Mason, no stories and nonsense you usually get from salesmen. just a nice Genuine lad who loves selling top Motors. And to finnish my buying experience with QR8 Automotive, Getting picked up at the Airport in the car was a nice touch. Absolutely 1st Class from start to finish.
— Allan Breathet
Bought a Cupra 300 from QR8 Automotive. Car was immaculate and exactly as described. The service was top tier.
— Jack Goodwin
Bought an M4 from Mason, and the entire experience was excellent from start to finish. He was friendly, honest, and very helpful throughout the process. As i was going to import the car, he guided me and had all the correct paperwork in order, making everything straightforward and hassle-free. The negotiation was smooth, professional, and transparent. I highly recommend Mason to anyone looking for a great car.
— Gabriel Galea
Ive bought 2 cars from Mason at QR8 automotive. Smooth easy sale, never had any issues. Very friendly service. Will definitely be back to buy another top quality car!! THANK YOU
— Marv Hackney
QR8 isnt like most car dealers in the UK, its 1 of or is the best around! What you see is exactly what you get with no corners cut or hidden features. I Recently bought an M140i shadow edition from QR8 and the bloke himself (Mason) was a top bloke, never forced a sale and spoke highly about the car he was selling with proof to back it up in paperwork and at eye sight. if your in the market for modified and we'll looked after performance cars, give QR8 a try. you wont be disappointed. Top bloke & Top cars!
— Jordan Walford
I sold my car to QR8, agreed a price before collection and when Mason arrived to look around and test drive the car there was no haggling on the price etc. money transferred straightaway with no hassle, he even sorted my private plate after I forgot to take it off. would happily deal with QR8 again
— James Townsend
I bought my M140i from QR8 Automotive. Absolutely over the moon with the car, I couldn't have asked for better service! Will definitely be in touch in the future for my next car purchase. Thanks again
— Andi Lifja
Highly recommend, very trustworthy and a very efficient process.
— Jordan Upton
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